Shipping & Returns Policy

Australia-Wide Delivery

Flat Rate Shipping: $19.95 Australia-wide

We stock a selection of products in-store; however, our online store offers a much wider range at competitive prices. As a result, many products are ordered directly from our suppliers after your order is placed.

Most orders are processed and dispatched within 3–7 business days (Monday to Friday). Some items may take up to 5 business days to arrive from our suppliers before they are dispatched to you.

If you require your order urgently, please contact us before placing your order so we can confirm current availability and estimated dispatch times.

Order Cancellations

If you need to cancel your order, please notify us on the same business day that the order was placed.

As many products are ordered from our suppliers specifically for each customer, we may be unable to cancel an order once it has been placed with the supplier. We will always do our best to assist, however if cancellation is no longer possible, our Returns Policy will apply.

Decorated & Custom Garments

Garments requiring embroidery, printing or other decoration may incur additional freight charges depending on the size and weight of the order. Any additional freight costs will be advised during the quotation process.

Delivery Information

• Deliveries are made on business days only (Monday to Friday).
• No deliveries are made on weekends or public holidays.
• All deliveries require a signature upon delivery.
• For security reasons, parcels will not be left unattended.

Estimated Delivery Times

(Estimated after dispatch)

Destination	Estimated Delivery
Perth Metropolitan	3–10 Business Days
Sydney, Canberra, Adelaide & Melbourne	5–15 Business Days
Brisbane & Tasmania	5–15 Business Days
Regional Victoria	7–15 Business Days
Darwin & Most Regional Areas	7–15 Business Days

Delivery times are estimates only and may vary due to supplier availability, courier delays, weather conditions, remote delivery locations or other unforeseen circumstances.

Returned Parcels

If a parcel is returned to us because:

• nobody was available to accept delivery,
• it was not collected from the Post Office or courier depot within the required timeframe, or
• incorrect delivery details were provided,

a $12 Return to Sender fee will apply, as charged by the courier.

Returns Policy

No Returns on Clearance or Special Order Items

Clearance items and Special Order items cannot be returned or exchanged unless required under Australian Consumer Law.

Change of Mind / Incorrect Size / Not Suitable

We accept returns for change of mind on products purchased online or in-store within 7 days of receiving your order, subject to the following conditions:

• A minimum restocking fee of $30 or 15% of the purchase price (whichever is greater) applies.
• Items must be:
  • unused,
  • unworn,
  • in original condition,
  • neatly packed in the original packaging,
  • with all original tags attached, and
  • include all manuals, accessories and packaging.
• Damaged or incomplete packaging may result in the return being refused.
• Proof of purchase or your Boots & Workwear invoice must accompany all returns.

Return Authorisation Number (RAN)

Before returning any item, you must contact Boots & Workwear by phone or email to obtain a Return Authorisation Number (RAN).

The issue of a RAN is at the discretion of Boots & Workwear.

Returns received without an approved RAN may be refused.

Return Freight

Unless the item is faulty or incorrectly supplied:

• Return postage is the customer's responsibility.
• Any replacement or exchange will incur a new delivery charge equal to the original freight charge.

Refunds

Approved refunds will be processed back to the original payment method (or another method at our discretion).

Please note:

• The original delivery charge is non-refundable.
• If your order qualified for free shipping, the actual delivery cost incurred by Boots & Workwear will still be deducted from your refund.
• This reflects the freight cost already paid to deliver your order.

Approved Return Timeframe

Once your return has been approved, the goods must be returned within 14 days.

Returns received after this period may be declined.

Failed Deliveries

If a delivery cannot be completed, the courier may:

• attempt redelivery,
• leave the parcel at a Post Office or courier depot for collection, or
• return the parcel to Boots & Workwear after unsuccessful delivery or collection attempts.

Where the failed delivery is due to customer circumstances, any refund will be less:

• the original delivery charge, and
• any additional courier charges incurred (including Return to Sender fees).

Faulty or Incorrect Goods

If you believe your item is faulty or has been supplied incorrectly, please contact Boots & Workwear as soon as possible by phone or email.

Depending on the nature of the issue, we may arrange:

• repair,
• replacement,
• store credit, or
• another remedy in accordance with the Australian Consumer Law.

Proof of purchase is required.

Where applicable, the manufacturer's warranty may also apply.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.