Shipping & Returns
DELIVERY AUSTRALIA-WIDE
Not all products are available in store but we offer a much wider range at competitive prices on our online store. Please contact the store to check stock availability in case you need to purchase a particular item in store instead of online.
Most of the orders will be shipped direct from the suppliers warehouse depending on stock availability.
Garments that require decoration will incur a different delivery cost depending on the weight and this will be communicated when quoting.
Online orders will be delivered on business days. No deliveries will be made on weekends or public holidays.
All deliveries must be signed for! Please be aware we will not leave parcels unattended for security reasons. We do not deliver to P.O. Boxes or Parcel Lockers.
Goods in stock are generally picked and dispatched within 1-3 Business days (Monday-Friday). Some orders especially mixed brands orders may get delayed as we have to order some brands and orders will get shipped after all items are available for shipping.
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Delivery to: |
Estimated Delivery (after date of dispatch) |
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Within Perth metropolitan area |
3 to 10 business days |
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Sydney, Canberra, Adelaide, Melbourne |
5 to 15 business days |
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Brisbane, Tasmania |
5 to 15 business days |
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Victoria regional |
7 to 15 business days |
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Darwin & most regional areas |
7 to 15 business days |
Delivery days may vary sometimes due to stock availability, remote areas, weather conditions or any other unforeseeable circumstances.
Any parcel returned back to us by the courier due to customer not in attendance or not picked up in time from post office will incur $12 fee( this is the fee that couriers charge for return to sender items)
RETURNS
NO RETURNS ACCEPTABLE ON CLEARANCE ITEMS & SPECIAL ORDER ITEMS
Returning Items Purchased In Store/Online
Change of mind/Not Suitable
- We will accept returns for change of mind on products purchased online/In store within 7 days from date of receipt.
- There may be a restocking fee of minimum $25 or 15% whichever is greater. This fees will be charged on situation basis
- Goods must be unused and packed back neatly in its original packaging, with original ticketing and all accompanying instructions, manuals and other accompanying materials. Damaged packaging will not be acceptable, so please open the packaging carefully
- A copy of the Boots and Workwear invoice or proof of purchase must be attached to all returned goods.
- Resupply of goods due to change of mind, not suitable, wrong size/colour ordered or any other circumstances due to customer fault will incur a redelivery fee same as the initial fee paid.
- If posting products back, please call or email Boots & Workwear to obtain a Returns Authorization Number (RAN). The issue of a RAN is at Boots and Workwear's discretion
- Postage of returned goods is the responsibility of the person or company returning the goods.
- Refunds will be processed using the original form of payment or at the stores discretion, excluding the original delivery charge (unless goods are returned in accordance with your statutory rights e.g. they are faulty or not as ordered).
- Incase of refund, cost of initial delivery will be deducted from the original amount regardless of the purchase amount i.e incase your purchase came with free delivery, then the cost of delivery will still be deducted from the refund. This is to cover the cost already incurred in providing delivery service.
- All returns need to returned to us within 2 weeks of approval. Failure to do so may get rejected.
Failed Deliveries
Incase of failed deliveries, the courier will try to redeliver again or leave at post or depot for collection depending on the courier companies. However after multiple attempts of delivery/pickup, the courier may return the parcel back to us. If at Clients fault, a refund will be provided minus the original delivery fee plus any charges incurred .
Faulty Goods
Please call or email Boots and workwear to discuss the fault and to confirm the terms of any manufacturer’s warranty. If approved, Postage of returned goods is the responsibility of the person or company returning the goods. Depending on the nature of the fault, Boots and Workwear will arrange a repair or store credit(excluding postage fee). Proof of purchase will be required.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.